State Will Audit NYSEG, O&R and Con Ed Service

Staffing levels at the state's biggest energy utilities will be the focus of a new audit by the New York State Public Service Commission.

Orange and Rockland Utilities, New York State Electric and Gas and Consolidated Edison of New York are among the major public-service utilities to be examined.

“This audit will examine and identify utility best practices to better understand the appropriate mix of internal and contract staffing levels needed to ensure the continuation of safe and reliable service,” said Chair Audrey Zibelman. “This audit will evaluate and recommend possible changes to ensure utilities do a better job in performing core functions related to service reliability, safety and customer service.”